FAQ

Frequently Asked Questions

Sizing
We offer both a size and the measurements of the garment. Please check the measurements as sizes do vary. Measurements are taken flat.

Payment
We accept Visa, Mastercard, American Express and regular account payments through Paypal. If you don’t have a Paypal account and would prefer to pay by money transfer please contact us to obtain our account details.

What currency are your prices?
All our prices are in Australian dollars (AUD). You will be charged Australian dollars at the rate provided by Paypal.

How secure is your store?
We use PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available)! Definitely the safest way to pay online!

Vintage & Pre-Loved items
It is important to remember that items that are vintage or pre-loved are pre-owned and therefore may have imperfections and are not brand new.

The origin, previous owners and storage conditions of vintage clothing is uncertain. We highly recommend all garments, vintage or new be washed prior to wearing. Some items may have signs of wear or stains.

Conditions
Brand new – Only used for photoshoot. All modern pieces are brand new.
Excellent – Vintage condition with no visible faults. 
Good – Vintage condition with signs of wear or faults/stains. 
Moderate – Vintage condition with noticeable faults or stains.

How do I place an order?
Once you have found something you want, click ‘Add to Cart’. Once you’ve loaded up your shopping cart, confirm what you want to buy then proceed to the Check Out. You will be then directed to Paypal for payment. Follow the instructions and fill our your details. We will then send an order confirmation by email to your selected email address. Once your order has been dispatched you will receive a second email notifying you of your tracking number so you can track its progress.

How often do you add new stock?
We try to add new stock as often as possible! Follow us on Facebook to receive updates.

Do you have a physical store?
Currently we are mainly an online business, however we do hold stalls around Sydney from time to time. Follow us on Facebook for updates on upcoming markets details.

One of a kind.
All vintage items are one of a kind, one off pieces. Some of our vintage inspired items only have one in stock as well to ensure the exclusivity of our items.

Can I get a different size?
For our vintage stock, the sizes we have are the only sizes available.

For our modern stock, the sizes in our store are the sizes available. However, on the odd occasion, we may be able to get an alternate size. Please contact us if you have any inquiries.

Do you wholesale your items?
We provide wholesale prices on our products. For more information, please contact us at  wholesale@lapetitemademoiselle.com.au


Your Privacy
La Petite Mademoiselle is committed to protecting your privacy. All information provided is used to process your order or to contact you regarding your transaction. This notice outlines our privacy policy. By visiting La Petite Mademoiselle [ABN 82 573 012 299], you are accepting the details as described in this privacy notice.

We use third party payment processors Paypal to ensure Secure Payment. We guarantee any information given to us will not be given to a third party for promotional purposes.

We may contact you about any of our latest items or special promotions if you have subscribed to our newsletter.

Security
Security is of utmost importance to La Petite Mademoiselle which is why we use Paypal as our secure payment vendor to handle transactions.

What about cookies?
Cookies are small identifying files that we transfer to your computer through the web to enable memory of certain information such as your shopping cart between visits.

La Petite Mademoiselle understand that you care about how information about you is used and stored. We appreciate your trust and confidence in our services and security relating to our personal information.

Questions regarding our Terms & Conditions, Privacy Policy or other policy related material can be directed to us via our 'Contact Us' form.